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Featured
Software Choice
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| Title
- VanillaSoft Telesales |
| Author
- VanillaSoft |
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Small Overview
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| VanillaSoft
has fielded millions of inbound and outbound calls and has a
proven track record in implementation for more than 7 years.
VanillaSoft was developed by a call center that needed a solution
that was simple to use and train, yet powerful enough to have
multiple callers multiple campaigns. |
| VanillaSoft
Telesales Download |
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| - TouchStar Predictive Dialing Solution |
| TouchStar Predictive Dialing Solution
Description |
TouchStars Predictive Dialing Solution can significantly increase your agent productivity over manual dialing!
Seamless Predictive Dialing or sequential Preview or Power Dialing increases agent productivity over manual dialing by allowing agents to speak with live contacts virtually continuously.
Call Recording, Monitoring, Coaching and Conferencing and Text Messaging lets you know what’s happening in real time and records and archives efficiently for future use and training.
PC Based Telephony puts your phone functions right on the computer screen allowing for greatest flexibility.
Call Transfer allows agents to easily transfer calls and the screen pop to any other agent logged onto the system, to any IVR script or campaign, or to any other third party number for confirmation.
Call and Agent Reporting provides real-time reports by agent and/or campaign using industry standard Crystal Reports so you can make adjustments and enhancements as you go.
Multiple Simultaneous Campaigns means you can run several outbound and/or inbound campaigns together to maximize the strengths of your agents and optimize your line usage.
Database Integration allows you to use your existing ODBC database and all of its information.
Agent Features provide all of the telephony and contact management features of the system.
Supervisor Features control the activities of the agents and the TouchStar telephony system.
Administrator Features provide the ability to set up agent logins and security rights, campaign management, dial file management, off-line reporting, and more.
Graphical, Highly Visual Interface using state-of-the-art, drop and drag tools provided by Visual Basic. |
| - TouchStar Predictive Dialing Solution
Download |
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