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Featured
Software Choice
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| Title
- VanillaSoft Telesales |
| Author
- VanillaSoft |
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Small Overview
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| VanillaSoft
has fielded millions of inbound and outbound calls and has a
proven track record in implementation for more than 7 years.
VanillaSoft was developed by a call center that needed a solution
that was simple to use and train, yet powerful enough to have
multiple callers multiple campaigns. |
| VanillaSoft
Telesales Download |
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| - TouchStar Integrated CT Server |
| TouchStar Integrated CT Server
Description |
The TouchStar Integrated CT Server gives small to mid-size call centers the call center automation features previously available to only the largest call centers. These include the following:
Seamless Predictive Dialing or sequential Preview or Power Dialing increases agent productivity up to 400% over manual dialing by allowing agents to speak with live contacts virtually continuously.
Enhanced IVR (Interactive Voice Response) Integration (Inbound and Outbound) lets contacts navigate easily to find the exact information they need.
Intelligent Call Routing (Business rules for routing of Inbound Calls using DNIS, ANI and DTMF) routes calls to agents most skilled at meeting a particular need, greatly increasing customer satisfaction.
ACD (Automatic Call Distribution) maintains inbound queues after Intelligent Routing has directed the calls to the right group of agents.
Dynamic Call Blending passes both inbound and outbound calls to the next available agent practically eliminating periods of agent inactivity.
Intelligent Call Answering directs the call and caller record show up on the agent screen for faster and better customer service
Call Transfer allows agents to easily transfer calls and the screen pop to any other agent logged onto the system, to any IVR script or campaign, or to any other third party number for confirmation.
Call and Agent Reporting provides real-time reports by agent and/or campaign using industry standard Crystal Reports so you can make adjustments and enhancements as you go.
Call Recording, Monitoring, Coaching and Conferencing and Text Messaging lets you know what’s happening in real time and records and archives efficiently for future use and training.
PC Based Telephony puts your phone functions right on the computer screen allowing for greatest flexibility.
Flexible Agent Scripting contains a built-in browser application to allow easy data collection right in the agent scripts through the use of HTML and ASP and allows changes to the scripts as needed.
Multiple Simultaneous Campaigns means you can run several outbound and/or inbound campaigns together to maximize the strengths of your agents and optimize your line usage.
Database Integration allows you to use your existing ODBC database and all of its information.
Agent Features provide all of the telephony and contact management features of the system. |
| - TouchStar Integrated CT Server
Download |
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