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Featured
Software Choice
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| Title
- VanillaSoft Telesales |
| Author
- VanillaSoft |
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Small Overview
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| VanillaSoft
has fielded millions of inbound and outbound calls and has a
proven track record in implementation for more than 7 years.
VanillaSoft was developed by a call center that needed a solution
that was simple to use and train, yet powerful enough to have
multiple callers multiple campaigns. |
| VanillaSoft
Telesales Download |
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| - TMS Enterprise Edition |
| TMS Enterprise Edition
Description |
TMS can be customised to meet the requirements of any growing call centre operation, whether a business in its own right or a department within an enterprise. A series of simple configuration options, which may be specific to each database, are all thats required to adapt the system to your needs.
Optimum design
TMS is not a scaled-down version of a larger product. Its purpose-built for 1 to 50+ desk telemarketing operations (the limits are determined by the server specification and could easily be 100+), requiring minimal IT resources yet delivering remarkable performance:
Easily manage multiple databases.
Common database structure for easier data import/export and consistent reporting.
Enterprise-quality SQL database system ensures reliability and speed.
Simple management and monitoring
TMS ensures that day-to-day management tasks are simple yet powerful. Supervisors can easily allocate calls and control operators access to databases and call lists, while a powerful suite of reporting tools enables managers to access productivity and campaign statistics. An additional utility enables custom reports to be compiled by non-technical users.
Efficient operations
TMS makes call centre operations more cost effective. Operators can be provided with either scripted or non-scripted calling, dependent on the requirements of a campaign or the abilities of the individual. A progressive dialling option further enhances productivity, and clear, supportive screens promote operator performance.
Powerful searching
TMS has excellent search facilities. Accounts can be selected to match your criteria and the results will be displayed in the way you prefer.
Fast access to account information
A customisable screen enables you to choose the information you want to see. TMS will deliver it, fast!
Complete history
TMS generates comprehensive history reports with scripts and full texts of letters sent. |
| - TMS Enterprise Edition
Download |
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