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Featured
Software Choice
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| Title
- VanillaSoft Telesales |
| Author
- VanillaSoft |
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Small Overview
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| VanillaSoft
has fielded millions of inbound and outbound calls and has a
proven track record in implementation for more than 7 years.
VanillaSoft was developed by a call center that needed a solution
that was simple to use and train, yet powerful enough to have
multiple callers multiple campaigns. |
| VanillaSoft
Telesales Download |
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| - StrataDial VC2 |
| StrataDial VC2
Description |
StrataDial.VC2 was designed from its inception to be a virtual call center. What exactly is a virtual call center? There are several distinct possibilities and configurations possible. However, the key concept is that the StrataDial.VC2 telephony chassis can reside in a single geographic location while the actual call center agents are located in different geographic locations.
Whether you’re placing outbound calls, receiving inbound calls, or doing a bit of both, a virtual call center is an ideal solution for business’ that operate multiple centers and locations but wish to have centralized management and control.
How can a virtual contact center benefit you? Many Stratasoft customers are able to centralize their physical hardware in a single location while operating several different call centers in different locations. The benefits are numerous:
IT infrastructure investment is significantly reduced.
IT personnel and resources can be centralized for maximum benefit
Back-up, redundancy and failover solutions can be significantly reduced in both scope and cost.
Supervision and control of all campaign data and call flow can be handled by your top personnel.
International call centers can make phone calls within the United States greatly reducing toll costs. |
| - StrataDial VC2
Download |
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