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Featured
Software Choice
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| Title
- VanillaSoft Telesales |
| Author
- VanillaSoft |
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Small Overview
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| VanillaSoft
has fielded millions of inbound and outbound calls and has a
proven track record in implementation for more than 7 years.
VanillaSoft was developed by a call center that needed a solution
that was simple to use and train, yet powerful enough to have
multiple callers multiple campaigns. |
| VanillaSoft
Telesales Download |
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| - PowerStation Complete Enterprise Suite |
| PowerStation Complete Enterprise Suite
Description |
PowerStation Complete Enterprise Suite offers the call center agent the ability to receive incoming call precedence over outgoing calling. Agent Skill level determine who handles what call. As the incoming call comes in to the Power Server Switch (PSS) callers are greeted with an Interactive Voice Response (IVR) or Auto Attendant Greeting while agents are busy on current calls or taking incoming calls. The callers are queued in a ACD (Automatic
Call Distribution (ACD) system where calls can be eventually routed to designated agent stations.
Each Agent can have a skill level or campaign assigned to determine who gets what call. Its that simple. Once the call is received by the rep a screen pop will be displayed giving the call center agent the ability to have the information and proceed to either a sale, appointment or a follow up call.
VOIP Inbound - Outbound Auto Dialer System allows calls be initiated or received via the net. PowerStations enhanced web call contact center. |
| - PowerStation Complete Enterprise Suite
Download |
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