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Featured
Software Choice
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| Title
- VanillaSoft Telesales |
| Author
- VanillaSoft |
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Small Overview
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| VanillaSoft
has fielded millions of inbound and outbound calls and has a
proven track record in implementation for more than 7 years.
VanillaSoft was developed by a call center that needed a solution
that was simple to use and train, yet powerful enough to have
multiple callers multiple campaigns. |
| VanillaSoft
Telesales Download |
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| - Go4Customer predictive dialer |
| Go4Customer predictive dialer
Description |
Predictive Dialing is a system of outbound calling that dials without the agent on the line. The system dials the phone, listens and when a live hello is detected, automatically transfers the call to an available agent. The dialer places numerous calls simultaneously, checking each number for a live hello or for another call disposition. If the call is busy, no answer, not working, etc., the dialer either discards or reschedules the call, then dials another number.
The dialer is predictive because it anticipates when the next agent will become available, and when the next hello will be detected. Go4Customer predictive dialer automatically adjust to calling patterns, the number of agents, and the average call length. If calls are short, a dialer should dial more lines. If fewer agents are available, a dialer should dial less frequently. If calling patterns change, the dialer should change with them. It should also be able to handle multiple projects, and multiple calling lists, seamlessly switching between them.
Finally, one should be able to modify the frequency with which the dialer abandons a call. An abandoned call occurs when a live person picks up the phone, but there are no available agents to take the call. When the person hangs up the phone before the dialer switches the call to an agent, the call is abandoned. A high quality dialer enables an administrator to adjust the calling rate to minimize abandoned calls. |
| - Go4Customer predictive dialer
Download |
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